Terms of service

Terms of Service

Welcome to Ocoro Divinity.

By accessing our website and placing an order, you agree to the following Terms of Service. Our commitment is to provide a transparent, secure, and thoughtful experience while honoring both the quality of our artisanal creations and the trust of every customer.

1. Website Use

By using this website, you confirm that you are of legal age in your country of residence or have legal authorization to make purchases.

Improper use of the website, including fraudulent activity, unauthorized access, or unlawful use of content, may result in suspension of access and corresponding actions.

2. Product Information & Availability

At Ocoro Divinity, we work with carefully handcrafted and artisanal pieces.

We strive to display colors, textures, and details as accurately as possible; however, slight visual variations may occur due to lighting, screen settings, or the natural characteristics of materials.

Product availability may change without prior notice.

3. Artisanal Nature of Our Pieces

Each Ocoro Divinity piece is handcrafted and may present slight variations in color, texture, finishes, or details.

These variations are part of the unique character of the design and do not constitute manufacturing defects.

4. Pricing & Payments

All prices displayed on our website are subject to change without prior notice.

Ocoro Divinity reserves the right to modify prices, promotions, or product availability at any time.

Orders will be processed once payment has been confirmed.

5. Orders & Confirmation

Once a purchase has been completed, you will receive an order confirmation.

Ocoro Divinity reserves the right to cancel or decline orders under exceptional circumstances, including:

• Incomplete or incorrect payment information
• Suspicious or fraudulent activity
• Product availability issues or evident pricing or inventory errors

In such cases, the customer will be notified and refunded when applicable.

6. Production & Preparation Times

Some pieces may require special preparation or artisanal production time.

Estimated production and shipping timelines are approximate and may vary due to logistics, seasonal demand, or handcrafted processes.

7. Shipping & International Responsibility

Ocoro Divinity works with third-party logistics providers for domestic and international shipping.

Once an order has been transferred to the carrier, transit times depend on the shipping provider.

Import duties, customs fees, taxes, or destination-country charges are the responsibility of the customer.

8. Returns & Exchanges

Returns and exchanges are governed by our Return & Exchange Policy, available on this website.

9. Intellectual Property

All content displayed on this website, including designs, photographs, imagery, logos, text, campaigns, and visual materials belonging to Ocoro Divinity, is protected intellectual property.

Reproduction, distribution, modification, or commercial use without prior written authorization is strictly prohibited.

10. Limitation of Liability

Ocoro Divinity shall not be liable for indirect damages, incidental losses, shipping delays, technological interruptions, or circumstances beyond our reasonable control.

Our maximum liability shall be limited to the value of the purchased product.

11. Force Majeure

Ocoro Divinity shall not be responsible for delays or failures resulting from circumstances beyond our control, including natural disasters, weather events, conflicts, logistical interruptions, technological failures, or customs-related processes.

12. Updates to Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective once published on this website.

13. Contact

For questions regarding these Terms or your order, please contact us through our official channels